How long will my order take?
The products are dispatched within two business days. The shipping takes about 2-7 days depending on location.

How do I store the products?
Your snacks can be stored in a dry, cool place. They do not need to be refrigerated. However, once opened, please consume immediately or store them in air-tight containers. The zip-lock pouches must be resealed neatly after each use to avoid contact with moisture and consequent sogginess. 

I want to make changes to my order, how do I do that?
For changes with shipping details, please write to us with your Order ID. In case of order/product changes, drop us an email and we will try to address it if the product is not already shipped. We do not accept cancellations.

I received a damaged product, what should I do?
Oh-oh, this wasn’t expected. Please write to us at hello@snackthat.co with images of the product within 24 hours of receiving the product. We will check and exchange the product if in stock, else, we will process the refund.

I would like to pay Cash on Delivery, is that possible?
Yes we offer Cash on Delivery payment mode, However we encourage you to make cashless transactions.

Do you offer a return or exchange?
We hope you do not have to bother with this. Since these are perishable snacks, we do not accept return/refund/exchange unless the product is received damaged.

I want to place a bulk order. Can I get a discount?
Yes, drop us an email with the quantity and timelines and we will get back to you.

I want to stock your products at my store, are you interested?
Sure, we can chat about it. Please write to us and we will get back to you.

What do I do if the product I am interested in is out of stock?
Please email us about your requirement, and we will notify you as soon as it is available.

Did we miss out on your query? Don’t worry! Shoot us an email at hello@snackthat.co and we will get back to you :)